Privacy Policy

01 Overview

Clean Electric Supply Co., Ltd. ("we", "our", or "us") is committed to protecting the personal information of everyone who reads our content, subscribes to our newsletter, or contacts us. This Privacy Policy explains how we collect, use, and protect your data in compliance with Japan's Act on the Protection of Personal Information (APPI) and applicable international standards.

We do not sell personal information to third parties. We collect only what is necessary, and we hold it only as long as required.

By using our website (cleanelectricsupply.com), you agree to the practices described in this policy. If you have questions, please contact us at hello@cleanelectricsupply.com.

02 Information We Collect

We collect information in the following ways:

Information you provide directly: When you subscribe to our newsletter, submit a contact form, or write to us, you provide us with your name and email address. We may also collect a subject line and message content.
Automatically collected data: When you visit our website, we automatically receive standard server log data, including your IP address, browser type, device type, pages visited, and time on site. This data is collected in aggregate and is not linked to individual identities.
Cookies and similar technologies: We use cookies to understand how our content is used and to improve the experience. See Section 5 for details.

03 How We Use Your Data

We use the information we collect for the following purposes:

To deliver the newsletter and editorial updates you have subscribed to
To respond to enquiries submitted through our contact form
To analyse aggregate usage data and improve our content and website experience
To comply with legal obligations as required by Japanese law

We will not use your data for purposes beyond those listed above without obtaining your explicit consent.

04 Data Sharing

Clean Electric Supply does not sell, rent, or trade personal information. We may share data with trusted third-party service providers who assist us in operating our website and delivering our newsletter, strictly under confidentiality agreements. These providers include:

Email delivery services (for newsletter distribution)
Hosting and infrastructure providers
Analytics services (using anonymised, aggregated data only)

We may disclose information if required by Japanese law, court order, or governmental authority.

05 Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and understand how our content is read. We use:

Essential cookies: Required for the website to function correctly. These cannot be disabled.
Analytics cookies: Used to understand visitor behaviour in aggregate. No personally identifiable data is collected.
Preference cookies: Store your preferences, such as language or display settings.

You may disable non-essential cookies via your browser settings at any time.

06 Your Rights

Under the APPI and applicable law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where no legal basis for retention exists
Withdraw consent to marketing communications at any time
Lodge a complaint with Japan's Personal Information Protection Commission (PPC)

To exercise any of these rights, please contact us at hello@cleanelectricsupply.com. We will respond within 14 business days.

07 Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months after the matter is resolved, after which they are securely deleted.

08 Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. Our website uses HTTPS encryption. While no system is entirely risk-free, we take the security of your data seriously and review our practices regularly.

09 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Clean Electric Supply Co., Ltd.
Privacy Officer
1-6-11 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Email: hello@cleanelectricsupply.com
Office hours: Monday–Friday, 9:00–18:00 JST